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Walt Disney World & Disneyland Are Temporarily Closing

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*Updated June 1, 2020

On Thursday, March 12, Disney first announced that Walt Disney World Resort and Disneyland Resort are closing temporarily.

Below is everything you need to know about the closures.


(Walt Disney World is reopening on July 11 starting with Magic Kingdom and Animal Kingdom. On July 15, Hollywood Studios and Epcot will reopen. Check out my guide for more details.)


RESERVATION UPDATE

The following statement was shared by Disney on May 22 regarding future reservations for both Walt Disney World and Disneyland:

“Given the current uncertainty as to when we will reopen Disneyland Resort or Walt Disney World Resort, we’ve had to periodically adjust the schedule for the ability to book hotel reservations at our resorts. While we’re currently accepting reservations starting in July 2020 at both resorts, as this situation evolves, timing may continue to shift.

As we continue to follow guidance from government and health care officials regarding how we’ll be able to reopen our parks and resorts in a responsible way, we may also need to make real-time adjustments to booked experiences, park tickets and park passes.

Please know that if any reservations you may have made need to change, we will work with you to make the necessary modifications.”

Read the full statement on the Disney Parks Blog.


IMPORTANT: Those interested in modifying their existing WDW travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 1 and later. As for Disneyland, guests who wish to modify their existing travel dates or make a new reservation for a future vacation, reservations are currently available for travel dates on July 15 and later. Guests can also modify the bookings if both resorts open before or after that time.

NEW DISNEYLAND PROMO: Starting Monday, March 30, 2020 eligible guests can take advantage of a special offer — valid for arrivals most nights July 1 through Dec. 31, 2020 when booked by May 31, 2020.

This offer is valid for those who booked a room reservation at a Disneyland Resort hotel during the dates the parks are closed and through May 31, 2020. The offer is not valid for reservations canceled before March 1, 2020.

You can call (714) 520-5050 starting March 30 to learn more about the offer, check availability, and to book. I’ll be sure to update the offer here as well when more details are revealed.


So, when will the Walt Disney World and Disneyland close? Here are the dates:

—WDW:

  • Parks, Disney hotels, Vero Beach Resort, and Hilton Head Island Resort will remain closed until further notice.
  • All Disney owned and operated locations in Disney Springs will remain closed until further notice.
  • Shades of Green is temporarily closed until further notice and will continue to accept reservations for new arrivals after July 1, 2020.

—Disneyland Resort: Parks, hotels, and Downtown Disney District will remain closed until further notice.

—Disney Cruise Line: All new departures will be suspended through through July 27, 2020.

—Disney Stores: All Disney stores in North America will remain closed until further notice.

Photo of Disney Parks closure update on March 27, 2020

What about rescheduling, canceling, and refunds?

Select Disneyland Resort hotel rooms and Walt Disney Travel Company vacation packages may now be cancelled online for reservations that have a check-in date during the temporary closure dates. Visit the Disneyland cancellation page here.

Certain Walt Disney World reservations can be cancelled online as well, along with Walt Disney Travel Company packages if the package was originally booked online and if there are no third-party components.

Here’s all of the information for WDW regarding existing and future reservations, along with refunds and more:

Photo of Cinderella Castle at Magic Kingdom

Annual Passes:

If you’ve paid in full:

All active Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to reopening.

As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. You can call VIPassholder Support at (407) 939-7277 for the partial refund.

If you’re on a monthly payment plan:

-Effective April 5, 2020 all monthly payments will automatically be stopped and waived while the parks are closed. Payments made between March 14 through April 4 will be refunded and payments will resume as normal when the parks reopen. Pass expiration dates will not be extended and passes will expire on the originally scheduled expiration dates.

-As an alternative, you can choose to have monthly payments postponed starting with payments due April 5 through the park closure and then resumed as normal when the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s scheduled payment term. The pass will be extended by the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to reopening. You can call VIPassholder Support at (407) 939-7277 to postpone your payment plan.

Dining:

If you have a pre-paid dining reservation during the time when the parks are closed:

  • All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through the closure period.

Regarding dining reservations that required a credit card at the time of booking:

  • Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

Tables in Wonderland members:

  • All active Tables in Wonderland members will be extended by the number of park days the parks are closed.

Other Experiences:

If you have a pre-paid dining experience reservation like Droid Depot during the time when the parks are closed, you will be automatically refunded if scheduled between March 16, 2020 through the closure period.

Experiences near the parks, like firework cruises, will not happen. These experiences will automatically be canceled and fully refunded.

Golf and FootGolf operations remain available on their regular schedule.

ESPN Wide World of Sports Complex and miniature golf locations at WDW will close starting March 16 until further notice.

Resorts:

Guests who have not checked in for stays between March 16, 2020 through the closure period may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date.

If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, be sure to contact your travel professional.

Many reservations can be canceled and rebooked online. This includes room-only reservations in addition to package plans.

If you have a package that includes flights, car rental or a travel protection plan, you should call the Disney Reservation Center at (407) 939-5277.

If you checked in online:

  • The reservation won’t automatically be canceled. You must call and ask for a refund.

What to do if you want to cancel after the parks reopen:

  • They will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.
  • Refunded amounts for Walt Disney Travel Company packages will be less cancellation fees imposed by third party suppliers, including airlines, rental cars, and third party hotels, as well as non-refundable products like travel protection plans.

Effective March 15, there’s a temporary adjustment to the final payment policy for packages booked through Walt Disney Travel Company:

  • For existing bookings, final payment to Walt Disney Travel Company will now be due 7 days prior to Guest arrival. Payment may be made online or by phone. For new package reservations made through DTA, with arrival in less than 30 days, payments will be due in full. Partial payments will be accepted.

Transportation:

  • ALL WDW transportation is temporarily suspended until further notice.

Tickets:

-Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020.

-If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

-Florida Resident Discover Disney Tickets may be used through Sept. 30, 2020.

-Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through the closure period will be automatically refunded.

Disney Springs:

Disney Springs is reopening in phases beginning May 20. Read more information here.

Cirque du Soleil announced that previews for Drawn to Life at Disney Springs have been temporarily suspended.

Photo of Cirque du Soleil's announcement that Drawn to Life previews are temporarily suspended

FastPass+:

  • All FastPass+ reservations during the closure time will automatically be canceled.

MagicBands:

-If you placed a MagicBand order and received notification that they have shipped, you will still receive your order.

-If you arranged to pick up your MagicBands at a Disney resort between March 20 through the closure period, your order will automatically be cancelled and you’ll receive a refund.

-During the closure, no new MagicBand orders will be accepted linked to Annual Passholders and or Disney hotel reservations. If you have a scheduled resort arrival for after March 31, Disney will provide further updates in the future.

Here’s all of the information for Disneyland regarding existing and future reservations, along with refunds and more:

Photo of Sleeping Beauty Castle

Annual Passes:

If you’ve paid in full:

All active Passports will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to reopening.

As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. You can phone Annual Passport Member Services at (714) 781-4567 for the partial refund.

If you’re on a monthly payment plan:

-Effective April 5, 2020 all monthly payments will automatically be stopped and waived while the parks are closed. Payments made between March 14 through April 4 will be refunded and payments will resume as normal when the parks reopen. Pass expiration dates will not be extended and passes will expire on the originally scheduled expiration dates.

-As an alternative, you can choose to have monthly payments postponed starting with payments due April 5 through the park closure and then resumed as normal when the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s scheduled payment term. The pass will be extended by the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to reopening. You can phone Annual Passport Member Services at (714) 781-4567 to postpone your payment plan.

Theme Park Tickets:

-Unused single day and wholly unused multi-day tickets are valid for future visits through the end of their respective validity period.

-If you purchased a Southern California Resident Ticket, the expiration date will be extended through Dec. 16, 2021. Tickets may be used on non-consecutive days. Blockout days of Nov. 21-28, 2020; Dec. 19, 2020 through Jan. 10, 2021; March 16-April 11, 2021; July 4; Nov. 20-27, 2021 apply.

-If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through Dec. 16, 2021, and the ticket will expire 13 days after first use or on Dec. 16, 2021, whichever comes first.

  • Guests who used their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to Dec. 16, 2021.
  • Blockout days of Dec. 19, 2020 through Jan. 10, 2021; March 16-April 11, 2021; July 4; Nov. 20-27, 2021 apply.

-If you purchased a promotional Canada Resident Ticket, or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through Dec. 16, 2021, and the ticket will expire 13 days after first use or on Dec. 16, 2021, whichever occurs first.

  • Guests who made their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to Dec. 16, 2021.
  • Blockout days of Dec. 19, 2020 through Jan. 10, 2021; March 16-April 11, 2021; July 4; Nov. 20-27, 2021 apply.

-There are no charges to the Military Salute Ticket offer. Tickets may be used on non-consecutive days and expire Dec. 18, 2020.

-Ticket orders will not be shipped during the closure.

Dining & Activity Reservations:

Guests may cancel their reservations at any time and receive a full refund for the below experiences if scheduled during the closure period:

  • Dining
  • Disney Princess Breakfast Adventures
  • Savi’s Workshop
  • Droid Depot
  • Disneyland Resort VIP Tours
  • Bibbidi Bobbidi Boutique

If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Room-Only Reservations:

Guests may cancel their room-only hotel reservation for scheduled stays during the closure, and receive a full refund. Call (714) 520-5050.

If you can’t get through before your check-in date, you won’t be penalized or assessed fees for canceling after your check-in date.

Vacation Packages:

-Guests may cancel their vacation packages for scheduled visiting during the closure, if booked through the Walt Disney Travel Company, and receive a full refund, excluding third-party products and fees. Call (714) 520-5050 for your refund.

-If you can’t get through before your check-in date, you won’t be penalized or assessed fees for canceling after your check-in date.

-Effective March 15, there’s a temporary adjustment to the final payment policy for packages booked through Walt Disney Travel Company:

  • For existing bookings, final payment to WDTC will now be due 7 days prior to Guest arrival. Payment may be made online or by phone. For new package reservations made through DTA, with arrival in less than 30 days, payments will be due in full. Partial payments will be accepted.

Special Event Tickets:

Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure. If your event is scheduled during the temporary closure, you’ll automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.

Disneyland After Dark: Villains Nite will no longer take place on April 30. Disneyland is working on rescheduling options. A current Villains Nite ticket would be automatically eligible for the rescheduled event. If you no longer want to hold your current ticket, phone (714) 781-4636 for assistance.

Here’s all of the information for future runDisney events:

Star Wars Rival Run Weekend:

The 2020 Star Wars Rival Run Weekend has been cancelled. It was originally scheduled for April 16–19 Per the announcement, “In addition, because our runDisney races require the presence of local medical professionals and first responders to monitor and treat runners, this will free up those resources for more critical needs during this time.”

Here’s what participants need to know:

Those who registered for the event on runDisney.com will receive a refund back to their original form of payment for the following:

  • Race registration (Half Marathon, 10k, 5k, Rival Run Challenge)
  • Commemorative merchandise
  • ChEAR Squad
  • Processing fee

If you’ve already received a partial refund, you’ll receive a remaining balance to a Disney gift card.

Refunds are said to be processed in four to six weeks. If you don’t receive a refund after six weeks, you should visit the “contact us” section on runDisney.com.

For those who booked through alternative methods:

If you registered through a charity or tour operator, you should reach out directly to that organization.

If you booked through the Walt Disney Travel Company, you can call them at 407-939-4786 for available refund options.

*The on-sale dates for future runDisney races will be adjusted. Disney said it will share those details soon.

Race Registration Dates Updates (registration opens at 10 a.m. EST/7 a.m. EST):

2020 runDisney Virtual Series (Now – Aug. 31, 2020)

  • April 16, 2020: On-sale date

2021 Walt Disney World Marathon Weekend (Jan. 6-10, 2021)

  • May 7, 2020: Pre-sale for Annual Passholders, Disney Vacation Club Members, and Golden Oak residents
  • May 12, 2020: General on-sale date

2021 Disney Princess Half Marathon Weekend (Feb. 18-21, 2021)

  • June 11, 2020: Pre-sale for Annual Passholders, Disney Vacation Club Members, and Golden Oak residents
  • June 16, 2020: General on-sale date

2021 Star Wars Half Marathon Weekend (April 15-18, 2021)

  • Aug. 6, 2020: Pre-sale for Annual Passholders, Disney Vacation Club Members, and Golden Oak residents
  • Aug. 11, 2020: General on-sale date

I’m sure you have so many questions, but I will do my best to provide as many answers as I can about Walt Disney World and Disneyland closing and whatever else follows.

I will, of course, keep you updated if or when there is any more information to share. Right now, it’s important for all of us to take care of ourselves and remain as safe as possible. I’m sending all of the positive vibes and well-wishes to you all. You will definitely be in my thoughts.

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