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*Updated March 29, 2020
If you haven’t heard yet, on Thursday, March 12, Disney first announced that Walt Disney World Resort and Disneyland Resort are closing temporarily due to COVID-19, aka coronavirus, concerns.
This is something many of us anticipated, but it certainly all happened very quickly. As upsetting as it is to cancel, reschedule, or postpone a trip, let alone a Disney vacation, I understand why Disney is taking this action. They are not only trying to do the right thing, but want to keep everyone safe, especially their guests and employees.
As of March 28, 2020:
IMPORTANT UPDATE: Those interested in modifying their existing WDW and Disneyland travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1 and later. Guests can also modify the bookings if both resorts open before or after that time.
NEW WDW PROMO: Eligible guests can take advantage of a vacation package offer that includes accommodations at a select Disney Resort hotel, park admission and a Disney dining plan — valid for arrivals most nights June 1 through Sept. 30, 2020 when you book through May 31, 2020.
This offer is valid only for guests who booked a vacation package or room reservation to stay at a Disney Resort hotel from March 16 through May 31, 2020 (even if the park opens before then). Offer not valid for reservations cancelled before March 1, 2020.
Be sure to call the Disney Reservation Center at (407) 939-4251 or contact your travel agent.
NEW DISNEYLAND PROMO: Starting Monday, March 30, 2020 eligible guests can take advantage of a special offer — valid for arrivals most nights June 1 through Dec. 31, 2020 when booked by May 31, 2020.
This offer is valid for those who booked a room reservation at a Disneyland Resort hotel during the dates the parks are closed and through May 31, 2020. The offer is not valid for reservations canceled before March 1, 2020.
You can call (714) 520-5050 starting March 30 to learn more about the offer, check availability, and to book. I’ll be sure to update the offer here as well when more details are revealed.
So, when will the Walt Disney World and Disneyland close? Here are the dates:
- Parks, Disney hotels, Vero Beach Resort, and Hilton Head Island Resort will remain closed until further notice.
- All Disney owned and operated locations in Disney Springs will remain closed until further notice.
- Effective immediately, Swan and Dolphin is closed through March 31, 2020. More information here.
- Shades of Green is temporarily closed until further notice and will continue to accept reservations for new arrivals after May 14, 2020.
—Disneyland Resort: Parks, hotels, and Downtown Disney District will remain closed until further notice.
—Disney Cruise Line: All new departures will be suspended through through April 12, 2020.
—Disney Stores: All Disney stores in North America will remain closed until further notice.
What about rescheduling, canceling, and refunds?
Select Disneyland Resort hotel rooms and Walt Disney Travel Company vacation packages may now be cancelled online for reservations that have a check-in date during the temporary closure dates. Visit the Disneyland cancellation page here.
Certain Walt Disney World reservations can be cancelled online as well, along with Walt Disney Travel Company packages if the package was originally booked online and if there are no third-party components.
Here’s all of the information for WDW regarding existing and future reservations, along with refunds and more:
-Annual Passes will be extended by the number of days the parks are closed.
-Passes with renewal windows ending during the closure will also receive an extension of time to renew.
-Those using the Annual Pass Monthly Payment program, monthly payments will continue as scheduled. Once the payments are completed, you will still have the extra days as mentioned earlier.
-Eventually, Annual Pass details in My Disney Experience will be updated to reflect the new pass usage information.
-Pass blockout and and admission calendars will not be updated during the closure period.
If you have a pre-paid dining reservation during the time when the parks are closed:
- All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through the closure period.
Regarding dining reservations that required a credit card at the time of booking:
- Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
Tables in Wonderland members:
- All active Tables in Wonderland members will be extended by the number of park days the parks are closed.
If you have a pre-paid dining experience reservation like Droid Depot during the time when the parks are closed, you will be automatically refunded if scheduled between March 16, 2020 through the closure period.
Experiences near the parks, like firework cruises, will not happen. These experiences will automatically be canceled and fully refunded.
The following experiences will be temporarily cancelled effective March 16:
- All fireworks cruises
- Highway in the Sky Dine Around
- Pirates & Pals Fireworks Dessert Voyage
- Ferrytale Fireworks: A Sparkling Dessert Cruise
- Celebration at the Top – Sip, Savor, and Sparkle
- Day Cruise Around the World
- Golf and FootGolf operations remain available on their regular schedule
- Grand 1 Yacht rentals
- Disney Vacation Club Seven Seas Tasting Cruise
ESPN Wide World of Sports Complex and miniature golf locations at WDW will close starting March 16 until further notice.
Guests who have not checked in for stays between March 16, 2020 through the closure period may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date.
If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, be sure to contact your travel professional.
Many reservations can be canceled and rebooked online. This includes room-only reservations in addition to package plans.
If you have a package that includes flights, car rental or a travel protection plan, you should call the Disney Reservation Center at (407) 939-5277.
If you checked in online:
- The reservation won’t automatically be canceled. You must call and ask for a refund.
What to do if you want to cancel after the parks reopen:
- They will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.
- Refunded amounts for Walt Disney Travel Company packages will be less cancellation fees imposed by third party suppliers, including airlines, rental cars, and third party hotels, as well as non-refundable products like travel protection plans.
Effective March 15, there’s a temporary adjustment to the final payment policy for packages booked through Walt Disney Travel Company:
- For existing bookings, final payment to Walt Disney Travel Company will now be due 7 days prior to Guest arrival. Payment may be made online or by phone. For new package reservations made through DTA, with arrival in less than 30 days, payments will be due in full. Partial payments will be accepted.
Effective March 16, the Electrical Water Pageant around Magic Kingdom and Disney Resort hotels will temporarily be canceled.
The following hotel offerings will temporarily cease services effective March 16:
- Bibbidi Bobbidi Boutique at Grand Floridian
- All Spa and Salon locations
- Character Couture services at Salon locations
All showtimes for Disney’s Spirit of Aloha Dinner Show and Hoop-Dee-Doo Musical Revue have been cancelled through the closure period. Guests with reservations during this time will automatically be refunded.
- ALL WDW transportation is temporarily suspended until further notice.
-Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020.
-If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
-Florida Resident Discover Disney Tickets may be used through July 31, 2020.
-Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through the closure period will be automatically refunded.
- Cirque du Soleil announced that previews for Drawn to Life at Disney Springs have been temporarily suspended.
- All FastPass+ reservations during the closure time will automatically be canceled.
-If you placed a MagicBand order and received notification that they have shipped, you will still receive your order.
-If you arranged to pick up your MagicBands at a Disney resort between March 20 through the closure period, your order will automatically be cancelled and you’ll receive a refund.
-During the closure, no new MagicBand orders will be accepted linked to Annual Passholders and or Disney hotel reservations. If you have a scheduled resort arrival for after March 31, Disney will provide further updates in the future.
Here’s all of the information for Disneyland regarding existing and future reservations, along with refunds and more:
-Those with valid passes during the closure time will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. The extended date will be reflected on your Passport account prior to the reopening of the parks.
-Those on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments. These APs will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.
-For Disney Flex Passholders, Disney will cancel their reservations for the duration of the closure without penalty.
Theme Park Tickets:
-Unused single day and wholly unused multi-day tickets are valid for future visits through the end of their respective validity period.
-If you purchased a Southern California Resident Ticket, the expiration date will be extended day-by-day for each Disneyland Resort Theme parks are closed.
-If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through Dec. 15, 2020, and the ticket will expire 13 days after first use or Dec. 15, 2020.
- Guests who used their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to Dec. 15, 2020.
-If you purchased a promotional Canada Resident Ticket, or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through May 31, 2020, and the ticket will expire 13 days after first use or May 31, 2020, whichever occurs first.
- Guests who made their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to May 31, 2021.
-There are no charges to the Military Salute Ticket offer. Tickets may be used on non-consecutive days and expire Dec. 18, 2020.
-Ticket orders will not be shipped during the closure.
Dining & Activity Reservations:
Guests may cancel their reservations at any time and receive a full refund for the below experiences if scheduled during the closure period:
- Disney Princess Breakfast Adventures
- Savi’s Workshop
- Droid Depot
- Disneyland Resort VIP Tours
- Bibbidi Bobbidi Boutique
If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.
Guests may cancel their room-only hotel reservation for scheduled stays during the closure, and receive a full refund. Call (714) 520-5050.
If you can’t get through before your check-in date, you won’t be penalized or assessed fees for canceling after your check-in date.
-Guests may cancel their vacation packages for scheduled visiting during the closure, if booked through the Walt Disney Travel Company, and receive a full refund, excluding third-party products and fees. Call (714) 520-5050 for your refund.
-If you can’t get through before your check-in date, you won’t be penalized or assessed fees for canceling after your check-in date.
-Effective March 15, there’s a temporary adjustment to the final payment policy for packages booked through Walt Disney Travel Company:
- For existing bookings, final payment to WDTC will now be due 7 days prior to Guest arrival. Payment may be made online or by phone. For new package reservations made through DTA, with arrival in less than 30 days, payments will be due in full. Partial payments will be accepted.
Special Event Tickets:
Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.
If your event is scheduled during the temporary closure, you’ll automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.
Here’s all of the information for future runDisney events:
Star Wars Rival Run Weekend:
In an abundance of caution, the Star Wars Rival Run Weekend will be cancelled. Click here below for more information:
— runDisney (@runDisney) March 20, 2020
The 2020 Star Wars Rival Run Weekend has been cancelled. It was originally scheduled for April 16–19 Per the announcement, “In addition, because our runDisney races require the presence of local medical professionals and first responders to monitor and treat runners, this will free up those resources for more critical needs during this time.”
Here’s what participants need to know:
Those who registered for the event on runDisney.com will receive a refund back to their original form of payment for the following:
- Race registration (Half Marathon, 10k, 5k, Rival Run Challenge)
- Commemorative merchandise
- ChEAR Squad
- Processing fee
If you’ve already received a partial refund, you’ll receive a remaining balance to a Disney gift card.
Refunds are said to be processed in four to six weeks. If you don’t receive a refund after six weeks, you should visit the “contact us” section on runDisney.com.
For those who booked through alternative methods:
If you registered through a charity or tour operator, you should reach out directly to that organization.
If you booked through the Walt Disney Travel Company, you can call them at 407-939-4786 for available refund options.
*The on-sale dates for future runDisney races will be adjusted. Disney said it will share those details soon.
There are understandably legitimate concerns about the coronavirus. People have even died from the virus. The World Health Organization also declared the coronavirus a global pandemic. I am by no means a medical professional or an expert in any way, but I just want to keep you up to date with all of the necessary information.
All that said, I also want to remind you not to panic. I know, that’s so much easier said than done, especially when this advice is coming from someone who deals with anxiety daily. I just want you all to remember that your mental health is just as important as your physical well-being.
The fear is very real. While staying informed and following health and safety protocols is extremely important, you also need to make sure you’re taking care of yourself mentally and emotionally. If you need to, do the following:
- Take a step back to relax
- Turn off the TV
- Stop scrolling the internet and social media
- Binge Disney+, Netflix, or Hulu
- Read a book
- Do a puzzle
- Take a nap
Basically, do anything that is going to calm your body and mind.
With that, I’m sure you have so many questions, but I will do my best to provide as many answers as I can about Walt Disney World and Disneyland closing and whatever else follows.
Here are also some links to help you stay updated:
- Up-to-date CDC information
- Coronavirus symptoms
- How to protect yourself
- What to do if you’re sick
- Mental health support
- Flight change and cancellation policies
- WDW travel information updates
- Disneyland travel information updates
- Disney Cruise Line updates
- Adventures by Disney updates
I will, of course, keep you updated if or when there is any more information to share. Right now, it’s important for all of us to take care of ourselves and remain as safe as possible. I’m sending all of the positive vibes and well-wishes to you all. You will definitely be in my thoughts.